Samsung smartphones are among the most popular devices worldwide – but what do you do if a device has been locked by Google Family Link? Family Link is a handy tool for managing children's devices, but it can sometimes be confusing. This article will show you step-by-step how to unlock a Samsung device that is blocked by Family Link.
What is Family Link?
Google Family Link is an app that allows parents to monitor and manage their children's activity on smartphones and tablets. This includes managing app downloads, screen time, and even locking the device.
Unlocking your device: Step-by-step instructions
1. Check if Family Link is active
Before attempting to unlock the device, ensure it is indeed locked via Family Link. You will usually see a notification on the lock screen indicating this.
2. Request unlock code
To unlock the device, you will need the unlock code, which you receive via the Family Link app on the parent's device:
• Open the Family Link app on the parent's smartphone.
• Select the affected child profile.
• Navigate to Settings > Device settings > Device information.
• There you will find the option to show unlock code.
3. Enter the code on the locked device
Enter the received code on the locked device. The device should unlock immediately.
4. Ensure an internet connection
If the device does not unlock, check if it is connected to the internet. Without an internet connection, the unlock code cannot be synchronized.
Problems with the code?
If the code doesn't work, the following alternatives are available:
• Resetting the device:
• Turn off the device.
• Press and hold the power and volume up buttons to enter recovery mode.
• Select the option Delete data/Reset to factory settings.
• Warning: All data will be deleted.
• Contact support: Google support or Samsung customer service can also help.
How can future closures be avoided?
To avoid such situations, you can adjust Family Link settings:
• Reduce the lock times or temporarily remove the device lock.
• Discuss with your children when and for how long they are allowed to use their smartphones.
This guide outlines the most important steps to unlock a Samsung device using Family Link. If you continue to experience difficulties, we recommend seeking professional help or contacting your mobile provider's support.
